Refund policy

Refund and Returns Policy

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Unfortunately, we will not accept returns on any product due to Covid-19. Customer will provide return shipping.

There will be no restocking fee, and returns are not allowed on final sale items.

You can always contact us for any refund questions at info@Sofias-spices.com

Our refund and returns policy lasts 30 days.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items: Food

To complete your return, we require a receipt or proof of purchase.

    We will notify you once we’ve received your e-mail, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 15 business days have passed since we’ve approved your return, please contact us at info@sofias-spices.com

    REFUNDS

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at info@sofias-spices.com.

    Sale items

    Only regular priced items may be refunded. Sale items cannot be refunded.

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sofias-spices.com .

    SHIPPING YOUR PRODUCT

    To return your product, you should mail your product to: 205 Applegate Road, suite 100, #1131, Stroudsburg, PA 18360.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.